Good afternoon,

My name is Olmo from the Netherlands and I run a travel agency. Would there be any other PD-users with a similar occupation be interested in some brainstorming in how we can make use of PD in the best possible way. I'm facing several challenges (and I might be able to help you out on others):

• A 'large' (?) number of incoming leads (this can be 10-20 per day), how to keep that structured? Many of them will also be 'very cold' leads
• In general: how do you go about with sending reminders to leads (after no or... (More)

This webinar will show you:

• Customer support quality benchmarks for your customer support organization
• Best practices to improve your customer support quality
• Advice and practical tips from support leaders
• 📌 Enroll here

At a time when your customer-facing interactions are more impactful than ever, it’s not good enough to provide “good enough” support; you need to provide high-quality experiences, every time.

What does “quality support” actually look like? Intercom surveyed hundreds of CX professionals, team leads, managers and execs to find out how they measure and improve support quality, and created the first Customer Support Quality Benchmark report... (More)

❓Which metrics do you rely on most as a SaaS sales, marketing or management professional, and why? Reply below.

With the continued shift to subscription-based software driving growth that’s expected to reach $140.6 billion worldwide in 2022, SaaS companies rely on metrics to help monitor and harness that growth.

Metrics like ACV (annual contract value) and ARR (annual recurring revenue), for example, are widely used by SaaS organizations to measure revenue value, gauge momentum, and improve financial performance.

Yet many industry professionals find them confusing.

If you’re a SaaS sales, marketing or management team member looking to benefit from more... (More)