Skip to main content

Welcome to the Sales Community by Pipedrive!

Topic of the week: Customer Success
Topic of the week: Customer Success

Letting your customers know you still care after the deal close and want them to get the most out of their purchase increases their lifetime value, lowers churn and facilitates upsell and cross-sell.

Learn and share how Customer Success is not just nice to have - it's a revenue source.

Let's help each other out! Any travel companies present?

Good afternoon,

My name is Olmo from the Netherlands and I run a travel agency. Would there be any other PD-users with a similar occupation be interested in some brainstorming in how we can make use of PD in the best possible way. I'm facing several challenges (and I might be able to help you out on others):

  • A 'large' (?) number of incoming leads (this can be 10-20 per day), how to keep that structured? Many of them will also be 'very cold' leads
  • In general: how do you go about with sending reminders to leads (after no or... (More)

⏰ Event: Real Talk: What does it mean to "Own Your Demo"? | April 28th, 2021

Apr 28, 11:00 AM – 12:00 PM PDT | Webinar | 📌
Apr 28, 11:00 AM – 12:00 PM PDT | Webinar | 📌 Enroll here

This year, the PreSales Collective has partnered with Reprise to bring the Demo Creation Category to market. After over 1,000 interviews, and 25 small group executive roundtables; they're ready to bring you a series of best practices. Hear about this cross functional responsibility, and learn how most of us are getting it wrong today.

Join Cofounder Joe Caprio and a panel of Product, Marketing, Sales, and PreSales Experts on what it truly means to own your company's demo. 📌 Enroll here

⏰ Event: 2021 Benchmarks: How do you measure support quality? | April 28th, 2021

This webinar will show you:

  • Customer support quality benchmarks for your customer support organization
  • Best practices to improve your customer support quality
  • Advice and practical tips from support leaders
  • 📌 Enroll here

At a time when your customer-facing interactions are more impactful than ever, it’s not good enough to provide “good enough” support; you need to provide high-quality experiences, every time.

What does “quality support” actually look like? Intercom surveyed hundreds of CX professionals, team leads, managers and execs to find out how they measure and improve support quality, and created the first Customer Support Quality Benchmark report... (More)

ACV vs ARR: What They Are, and Why SaaS Professionals Need Them

❓Which metrics do you rely on most as a SaaS sales, marketing or management professional, and why? Reply below.

With the continued shift to subscription-based software driving growth that’s expected to reach $140.6 billion worldwide in 2022, SaaS companies rely on metrics to help monitor and harness that growth.

Metrics like ACV (annual contract value) and ARR (annual recurring revenue), for example, are widely used by SaaS organizations to measure revenue value, gauge momentum, and improve financial performance.

Yet many industry professionals find them confusing.

If you’re a SaaS sales, marketing or management team member looking to benefit from more... (More)