In a way, but not possible without arm-twisting the platform.
Create a separate pipeline for support tickets and treat deals as support tickets.
Hi @Akshay Gupta !
It's possible to use Pipedrive as a Customer Support management tool but like @Direção Fibersals and @Amit Sarda mentioned, you'll need to be creative with the way you use certain features that were built from the point of view of a CRM Our Workflow Automation feature might be a good ally in that.
Additionally, I suggest you check out the Customer Support integrations we have in our marketplace, all of them integrate with Pipedrive - take a look here and see what works best for you.
This article in out blog might have some useful tips for you too: Why (and How) Sales and Customer Service Teams Should Be Aligned.
We'd love to ditch freshdesk, we already can do almost everything we need for a CRM, sales, close, and projects. We'd love to support customers out of this as well. Is this something PipeDrive is considering? A ticketing system would be a dream.