These days the messaging apps such as Whatsapp and Telegram have become very popular for many in the sales process. From contacts and leads coming in, to the actual client/prospect communications. It would be very nice if PipeDrive offered an out of the box integration with these type of platforms (similar to the slack integration that is offered). Other CRM's such as Amo CRM have offered this for some time now. The use case would be the ability to create a new contact from a whatsapp/telegram chat, or link to an existing contact, and create new deals (or link to existing deals) and have the chat conversation or if possible even the voice chat conversations get rolled over to PipeDrive in that deal. This would make life A LOT easier in terms of tracking and follow ups and having everything in one place as we currently have the e-mail communications.
Hi @Pouyan Torabi
Thank you for sharing, making sure this reaches the desks of the right people in Pipedrive!
Totally agree! Would love to have Whatsapp, Telegram and Signal integration.
I can see that Facebook Messenger is something you guys are working on. I think that Whatsapp should be of your top priorities since it's a very big channel for most of us, I have tried everything in terms of marketplace products but nothing where you can trigger automated messages & respond back. The main issue is that when the whole customer data (Orders are ) here the actual agent doesn't have that access because they most probably would be using intercom or LiveChat or Zensupport. It would be amazing if you guys could build something around an omnichannel 5 way with the phone- WhatsApp - text - email - etc. in the leads section justing adding on to the chatbot and chat which in my point of view is amazing work
es increible que pipedrive que es uno de los mejores crm no tenga canal de whatsapp , crms desconocidos ya lo tienen
any news on that?
Any update on the telegram integration?
Mike van der Valk said:Hi @Pouyan Torabi Thank you for sharing, making sure this reaches the desks of the right people in Pipedrive!
? Any info?
I wrote a blog post covering this topic in detail: https://www.amitsarda.xyz/post/integrate-pipedrive-and-whatsapp
An update on this. We're working on an inbox for Pipedrive where you can gather all messages with your customers including for example email, Whatsapp, Facebook messenger and potential other channels in the future.