Call Recordings to show in Contact /Organisation Timeline?

Minhaz Moosa
Minhaz Moosa Posts: 48
10 Comments Second Anniversary Name Dropper Photogenic
edited July 2022 in Ideas and Product Feedback #1
Call Recordings to show in Contact /Organisation Timeline?
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  • Minhaz Moosa
    Minhaz Moosa Posts: 48
    10 Comments Second Anniversary Name Dropper Photogenic
    edited January 2021 #2
    We use a VOIP system called 3CX which records all our calls.

    What I want to know is would people be interested in call recordings to be saved in the Contact / Organisation timeline?

    This is so anyone in the organisation can listen to exactly what has been spoken about without asking other colleagues.
  • Brad Krause_13404
    Brad Krause_13404 Posts: 496
    100 Comments 5 Up Votes
    edited January 2021 #3
    @Minhaz Moosa We don't record calls but I can see how that would be a convenient feature. Might add the ability to play them back at 2x or 3x speed. My guess is the actual file would still reside in your Voip storage but there would be a link or player built into pipedrive recording the calls? Would be alot of data to reside on pipedrives servers otherwise I would think.
  • Minhaz Moosa
    Minhaz Moosa Posts: 48
    10 Comments Second Anniversary Name Dropper Photogenic
    edited January 2021 #4
    My understanding is that this would be easish to do with a server side integration however it would be based on your VOIP provider.

    My IT team are looking into it and believe it can be done, just requires time to test and setup.

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