Phone number input validation

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marXact
marXact Member Posts: 1

When a Contact is created in Pipedrive our sales people are allowed to enter anything. This includes literally just a string of characters. "Pipedrive UK Ltd" obviously isn't a valid phone number but it's perfectly possible in Pipedrive.

What i would like is that at the very least the phone number field is limited to Numbers and + ( ) - / . etc.

But in an ideal world I would suggest limiting the input, or at least the storage, of the phone number to be E.164 (https://www.npmjs.com/package/google-libphonenumber for example).

I know it's possible to go over out contacts list and retroactively correct every one of them but to me it would make a lot more sense to enter phone numbers correctly from the start.

Most of the other systems we work with. Including our PBX. Uses E.164 so finding a normalized/standardized phone number such as +31612345678 is very diffiicult if it's stored in pipedrive as +31 (0) 6 123-456-87.

Of course, It would be best to be able to enable or disable input validation depending on the wishes of your customers. So maybe going to https://companyname.pipedrive.com/settings/fields and clicking Phone number there. Would give you a dropdown of how you want your input validation to work. If at all.

I hope that makes sense! Thanks for listening.

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