Why is call logging no longer working in iOS?

Brandon Wood
Brandon Wood Member Posts: 64 VERIFIED MEMBER
Fifth Anniversary 10 Comments 5 Up Votes 5 Likes
edited November 2024 in Sales CRM #1

I noticed a new issue with the iOS app. When I make a phone call it doesn't log whom I called, the Company, or the deal. I have to manually fill this out even though I just made the call directly from the contact's information in the app.

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Answers

  • Kreete K
    Kreete K Pipedrive Team Posts: 347 PIPEDRIVE TEAM
    Fourth Anniversary 100 Comments 25 Likes 5 Answers
    #2

    Hi @Brandon Wood_1990

    If you are still facing an issue and have checked that your app is up to date, please reach out to our official Support team via in-app chat or email support@pipedrive.com, They will be able to further check and include engineers if necessary.

  • Brandon Wood
    Brandon Wood Member Posts: 64 VERIFIED MEMBER
    Fifth Anniversary 10 Comments 5 Up Votes 5 Likes
    #3

    Still an issue and app is up to date

  • LiamOC
    LiamOC Member Posts: 1 VERIFIED MEMBER
    First Comment Photogenic
    #4

    Was having this issue intermitently. Currently the caller feature is unusable.

  • ChanSte
    ChanSte Member Posts: 2 VERIFIED MEMBER
    Name Dropper First Comment
    #5

    hi folks, anyone else still facing this problem?

    Does Pipedrive intend to fix this?

  • Tony Xavier
    Tony Xavier Pipedrive Team Posts: 248 PIPEDRIVE TEAM
    Third Anniversary 25 Answers 100 Comments 25 Likes
    #6

    Hello @ChanSte,

    If you are facing issues with logging calls on your iOS device, could you confirm if the call logged to fail was an outgoing call made from the Pipedrive app and was answered?

    Due to limitations with iOS, we are unable to log any incoming calls, unanswered calls and outgoing calls made outside of Pipedrive.

    If you are having trouble with logging the outgoing calls, which were answered and made from the Pipedrive app, kindly contact our support team, and they will be able to investigate this further.

  • ChanSte
    ChanSte Member Posts: 2 VERIFIED MEMBER
    Name Dropper First Comment
    #7

    hi @Tony Xavier

    Thank you for the reply.

    It is for unanswered calls made out of Pipedrive iOS app. Though I highly doubt it is an iOS limitation since HubSpot and Zoho apps are able to do it. Can Pipedrive add this feature?

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