Request for a bug fix re: tracking email opens and hidden images

Eric_81279
Eric_81279 Posts: 1
Photogenic
in Campaigns and Email Marketing #1

I've noticed that when I send an email from pipedrive the client gets a notification that there is an image attached. When they click accept, no image appears.

This doesn't give a good impression. I've therefore switched back to sending emails from google mail and using Mailtrack to track opens.

Any indication if this bug will be fixed?

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Answers

  • Kreete K
    Kreete K Moderator Posts: 294
    100 Comments 5 Answers Second Anniversary 5 Likes
    CUSTOMER SUPPORT
    edited October 2022 #2

    Hi Eric!

    Did you manage to reach out to our Support team about this? They would need to investigate further and if applicable, will link your conversation to the bug report. The team will have visibility on the progress and will update once fixed. If you have not yet reported, please reach out via in-app chat or email [email protected]

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