Acivity missing information

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Oxana
Oxana Member Posts: 2
First Comment
in Sales CRM #1

Hi

My colleague (with a Pipedrive account), created an activity with all needed information (as location, guests, description, contact, organisation...). We have the two-way sync, with "entire company" visibility. I accepted the invitation for the activity (as I am a guest this time), however: on the activity showed on my calendar, there is some missing information as for example the contact and organisation related to the activity.

It seems that as the activity is being created through the calendar sync, it doesn't bring all information to my Pipedrive calendar.

It is expected a future development to solve this part and bring the complete information of the activity to my calendar?


Thank you and best regards

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Answers

  • Amit Sarda (AmitSarda.xyz)
    Amit Sarda (AmitSarda.xyz) Member Posts: 1,531
    First Anniversary First Answer 5 Up Votes 5 Likes
    #2
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    Have you checked this setting in the calendar sync settings?

    image.png


  • Oxana
    Oxana Member Posts: 2
    First Comment
    #3
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    Hello Amit, I tried as you suggested but the information on the activities is still missing.

  • Monica Pellegrino
    Monica Pellegrino Member Posts: 10
    First Anniversary First Comment
    edited July 2023 #4
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    Was this issue ever resolved? One of my sales reps is having a similar issue even after selecting "show contact and deal info. In this case, they're unable to see the contact and organization in Outlook. All that appear is the activity type and time. Wondering if he has to sync his contacts from Pipedrive to Outlook as well.

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