Default Font? Abnormal formatting / spacing?

Maggie

Has anyone had any luck setting a default font for email? I prefer the Sans Serif font as it matches our business aesthetic. However, the automated field (i.e., First Name) is in a different and bold font when the email sends. This mismatch in formatting and font seems unprofessional and sloppy.

There are also specific points when the spacing before or after an inserted hyperlink within a sentence doesn't hold. So there may be an extra space before the first word of a linked phrase, or it may remove the space entirely.

Vladimir Ribic

Hi Maggie, der Editor ist tatsächlich nicht gut, wurde aber Ende letzten Jahres etwas verbessert. Ich bin sicher Pipedrive arbeitet weiterhin daran.

Meine Try-and-Error-Erfahrungen und Rückfragen an den Support haben u.a. ergeben:

Arial ist die Standardschriftart.

Willst du Vorlagen erstellen, schreibe die E-Mail am besten direkt in der Vorlagen-Verwaltung.

Willst du einen Text einfügen, pack ihn vorab in den Editor, dann werden Formatierungen gelöscht. Kopiere ihn daraus und füge ihn in die Vorlage ein. Formatiere dann nach deinen Wünschen und speichere die Vorlage ab.

Wenn du Absätze machst, ist es besser den weichen Umbruch zu nehmen Shift+Enter.

Sende viele Testmails an dich selbst, ändere die falschen Formatierungen Stück für Stück...dann wird es irgendwann klappen. ;-)

Viel Glück!

Matěj Kříž

Fonts in emails are discussed here in many places. Some of it is outright duplicates, some is queries about features that already work. I'm putting a list of what I've found here. The community managers like e.g. @Inês Batata @Manuel Oliveira should somehow moderate, link and clean this up.

• Set default font for emails
• Change default font in emails
• Email fonts
• Set a default font other than Arial for emails?
• Ability to change font in the emails
• Default Font? Abnormal formatting / spacing?
• Font
• Change Font Default
• and almost certainly more...

I don't want to add another discussion thread. I don't play with fonts, colors and sizes. My problem is the opposite: by default Pipedrive adds a font size definition. Specifically, Pipedrive slips the definition in there:

style="font-size:14px;line-height:20px"

So you can't write a plaintext email. Pipedrive hardcodes the font-size and line-height. As a result, for example in Gmail you suddenly have an email sent with Pipedrive written in a larger font.

Please Pipedrive:

Remove this hardcoded font size and line height definition by default.

Once you add the option to define your own default font (as everyone here has been asking for a long time!), also allow to choose nothing (or at most serif / sans serif without having to define a font-size). Thus, use the default settings of the email client. 

GraemeHW

@pipedrive what is the update on this? I am getting lambasted and personally embarrassed at the variance in font size and spacing - looks completely amateur. If I cut and paste from word / g docs / gmail or even within a PD template it seems to randomly space and resize letters. I'm talking to high value clients that are very particular and in design - architects - and it can blow our chances of an entire lifelong business relationship if the first impression in our outreach is that we - a design firm - can't even get the same font size in an email. It's not a small problem. What is the timeline to have this fixed, and have a clear and simple font selection functionality? Like in every email since the 90's? Forgive me, I'm frustrated.