Emails from Outlook to Pipedrive
It was hard for me to find an answer to this one, but perhaps the community can help.
We have automated webforms and livechat, so each lead ends up in Pipedrive as a LEAD. This allows me to create all sorts of wonderful workflow automatizations. However, around 50% of leads we receive are in the form of direct email and we can only add those leads into Pipedrive manually. This takes A LOT OF TIME.
I am wondering if there is a way to get the email leads into Pipedrive automatically somehow?
Keep in mind that we have multiple users in Pipedrive, but one general inbox where we receive new client leads which is not synced with Pipedrive. I was thinking that perhaps I should create a user for this general inbox and "Sync emails with specific labels...".
This however will go to email tab in Pipedrive, but I would want that specific email to generate a LEAD in Pipe.
Is my idea feasible? My tests are not working. Is there a better way?