Visibility of fields in expanded and collapsed views

Beginner question Pipedrive:

In the sidebar, for both Companies and Persons, there is the option to turn on/off making fields always visible in the sidebar. In the sidebar itself there is an option to collapse or expand. However, the two dont seem to match. As soon as there is data in a field, that field is always visible, collapsed or expanded, turning always visible on or off. The on/off, connected to the collapsed/expanded view only seems to work for empty fields. Am I missing something here?

I've got quite a few fields that have data in them but that I dont want to show by default, only if someone is interested in them. But now I'm stuck with a long list of data that not everyone wants to see all the time. Any tips on how to achieve this? 

Thank you. Willem Jan.

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  • Inês Batata
    Inês Batata Admin Posts: 3,153 COMMUNITY MANAGER
    2500 Comments Second Anniversary 5 Likes First Answer
    edited May 22 #2

    Hi @Willem Jan Drijfhout , thank you for your feedback!

    You are correct: if a field has data in them, that will override the "don't show in sidebar" option and the field will always be visible.

    It works like this by design, but I can see how it can be cumbersome in certain situations, and I remember another using having a similar use case to yours a few weeks ago. I've forwarded your suggestion internally for consideration by the team.

  • Willem Jan Drijfhout
    edited May 2020 #3

    Hi @Willem Jan Drijfhout , thank you for your feedback!

    You are correct: if a field has data in them, that will override the "don't show in sidebar" option and the field will always be visible.

    It works like this by design, but I can see how it can be cumbersome in certain situations, and I remember another using having a similar use case to yours a few weeks ago. I've forwarded your suggestion internally for consideration by the team.

    Thank you Ines for your response. Would be great if this could be improved in further updates.