Date Issue on Insights Reports

David Spear
David Spear Posts: 27

Really need to fix the SW Bug on Insights realtive to the dates for Expected Close Date!  It is off by one day.  This really messes up Qrtly reporting.  This issue also show up on the filter, when you pick this year or next year as the sort, and the start day is Dec 31st and not Jan 1st, and you can't fix it manually with a custom choice either.  See picture.  Thanks  P.S. what file types are you allowed to attach. I couldn't attach PNG or JPG files.

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Comments

  • Diana_221
    Diana_221 Moderator Posts: 45 PIPEDRIVE CUSTOMER SUPPORT
    10 Comments Pipedrive Employee
    edited April 8 #2

    Hey David! Thanks for sharing this!

    I am sorry to hear you are facing issues with Insights expected close date. After checking internally it seems the Bug you are facing has not been solved just yet, but our engineers are working on it :)

    Regarding the files, you should be able to attach PNG and JPEG. Are you aware if you are using Google Drive?

  • David Spear
    David Spear Posts: 27
    edited May 2020 #3
    Diana said:

    Hey David! Thanks for sharing this!

    I am sorry to hear you are facing issues with Insights expected close date. After checking internally it seems the Bug you are facing has not been solved just yet, but our engineers are working on it :)

    Regarding the files, you should be able to attach PNG and JPEG. Are you aware if you are using Google Drive?

    It is a weird bug.  Looks like it is tagged to some calendar issue.  Just try putting in Jan 1st 2019 to Dec 31st 2019 in the custom field.  As for file I am trying to load it from my own folder. It allowed me to put the picture in but not attach it as a file, and it was only 138 KB each

  • David Spear
    David Spear Posts: 27
    edited June 27 #4

    So you can trouble shoot the attach file issue, here is the response I get back.  You should just trying attaching a picture file yourself and see how it responds.

    image
  • Diana_221
    Diana_221 Moderator Posts: 45 PIPEDRIVE CUSTOMER SUPPORT
    10 Comments Pipedrive Employee
    edited May 2020 #5

    So you can trouble shoot the attach file issue, here is the response I get back.  You should just trying attaching a picture file yourself and see how it responds.

    image

    Hey Dave,

    Without the original file it is not very easy to troubleshoot. Are you sure it has less than 500MB? If so maybe better to reach out support and let them know also if you are using Google Drive sync or not :)