How do i cancel a charge?

DeNiro21
DeNiro21 Posts: 1
Photogenic
PRODUCT MANAGER
edited March 20 in Sales CRM #1

The system automatically renews my billing and I dont what to pay for an "Add-on" that i wont use. how can I cancel this invoice?

Answers

  • CarlosPD
    CarlosPD Moderator Posts: 38
    10 Comments 5 Likes First Answer Name Dropper
    CUSTOMER SUPPORT

    Hey @DeNiro21! 👋🏼

    It is expected for your subscription to renew automatically at the end of your billing cycle, to include whatever add-ons are already included, unless changes are made prior to renewal removing the add-ons.

    If you have already renewed, there is no way to cancel the invoice that was previously issued.

    I would recommend however contacting [email protected] to see if we can clarify this further.

    Hope this helps!