Fix horrible "solutions provider" UX
When we signed up we appear to have been bound to a third-party "solutions provider" which render any direct Pipedrive support (including in-app chat and emails to support) totally useless.
We've never heard of this solutions provider before, and the experience of having any attempt to chat or email directly with Pipedrive terminate immediate is incredibly frustrating / off-putting.
I'm posting this here as there appears to be no other way to get in contact with Pipedrive as even the email support seems to match our email address and auto-reply with a dead-end message saying to talk to the the solutions provider.
Overall this experience leaves a super bad taste right off the bat, and gives the impression that Pipedrive is does not really want to hear from their paying customers.
The most absurd part of the UX issue is leaving the in-app chat icon active, but forcing a dead-end loop whenever it is used by our users internally, causing complaints that the CRM we just migrated to is "broken".
Additionally, this whole situation is made even more strange by the fact that this "solutions provider" appears to service Asia Pacific exclusively, where we are European company.