When importing products from a spreadsheet, why isn't the price field being filled?

Douglas Russell

I have tried multiple formats, mapping, browsers, etc. and for almost a week now, I haven't gotten any answers. Has anyone else had this issue?

D

Manuel Oliveira

Hi @Douglas Russell there could be a few reasons for that, such as for example not mapping to the correct product-type field or using special characters in the price field which should be numerical only. You can find the most common reasons for import issues in this article.

If that doesn't help, it could be a more specific issue and in that case, I'd recommend contacting our helpful support team. They will be able to investigate and troubleshoot it for you.