Shared inbox / multiple email addresses
There needs to be a feature where a user can have multiple simultaneous email address. These addresses should be able to be selected at the time of sending. The purpose would be to allow a user to have a private corporate email address and a corporate shared address (like Sales@company.com). Then an entire sales team could use one point of contact address without concern over sharing more private customer facing sales emails (which could be sent through the personal account).
Comments
-
Hi @Jdavis1296 , something to address that need is coming out very soon! Sign up to our upcoming Product Talk to find out more.
0 -
Hello, any updated on the launch of this feature? We were expecting some kind of Beta launch by now... Thanks, Ricardo.
0 -
Check in pipedrive mail settings of your account to see if there is a button to add another email account. I know that adding additional email addresses has been rolled out. Maybe check the knowledge base as it may only be for certain plans.
0 -
Thanks for the comment, I have started using multiple emails. However, the challenge we have is that we would like to use a shared email address, something like sales@...
Ideally each user would have acess to their personal email and also the shared main email from the company. Since the shared email is the main source of incoming leads in our company, all users would be able to see and process new coming leads.
Currently, if we want to manage the incoming email leads, we have to login to only 1 account that has this main email. This already causes issues, but in adidtion, when we assign the lead to one user, he cannot just repply to the initial email from the customer, since it was not sent to his account. Today, they create a new email and have to copy and paste all text and change the subjetc to re:** . This is so the customer knows that we are repplying to his email.
I've tried a couple of third party apps but they don't work very well. If anybody has any ideas would be greatfull.
Apparentely Pipedrive is saying that the shared email function will be available soon. Let's see. Txs, Ricardo.
1 -
I know this is an old thread but has anybody been able to figure out how to use a shared email account?
0 -
Hi,
You can add as a second mailbox (with pipedrive shared rights) a mailbox like sales@yourcompany.com to all user that require it, you may repeat add it to all pipedrive userprofile. Then all user can reply to the customer and all user can saw other users replies… at this time we cannot saw who send the reply only the email adress ( sales@yourcompany.com ).
At this time I have only tested with Microsoft user mailbox (not a shared mailbox in microsoft, but you can create a regular user with email only office365 license and share it with all your users).
Hope that help,
PA0 -
I really hope this feature is implemented sometime soon, as I imagine many people are struggling with workarounds for this.
PAs suggestion sort of works, but it not ideal as it is too easy to double handle the same emails.
Any news on this feature devs?
0
