Archiving emails in Pipedrive from email client

Stavros Michailidis
Stavros Michailidis Posts: 2
edited July 2022 in Ideas and Product Feedback #1

I see an email sync setting that says "Archive in my email client when archiving in Pipedrive." Does the inverse exist? When I archive an email in my client, I would like it to archive in Pipedrive as well. No sense in having to deal with the same email twice.  I asked support the above question and they said that archiving is one way.  Does anyone have any clever work arounds?

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  • Inês Batata
    Inês Batata Admin Posts: 2,925
    2500 Comments Third Anniversary 5 Likes First Answer
    COMMUNITY MANAGER
    edited July 2021 #2

    Hi @Stavros Michailidis , thank you for your feedback!

    Indeed archiving emails in your email client will not archive them in Pipedrive. I can see how that would be useful, so I've made sure to forward your suggestion internally for consideration.

    Have a great week!

  • Jan-Philip Riehle
    Jan-Philip Riehle Posts: 8
    edited February 2022 #3

    Hi Inês, 

    We are just about the use pipedrive as our new CRM (moving over from Hubspot) and it would be great, if the development team could look into this issue. For our current workflow it is essential, that emails archived in our mailing client (gmail / gsuite) are also displayed as archived one in pipedrive. 

    Do you have any news, if this feature request is already on the shortlist?

    Best

    Jan-Philip 

  • Inês Batata
    Inês Batata Admin Posts: 2,925
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    COMMUNITY MANAGER
    edited September 2020 #4
    Jan-Philip Riehle said:

    Hi Inês, 

    We are just about the use pipedrive as our new CRM (moving over from Hubspot) and it would be great, if the development team could look into this issue. For our current workflow it is essential, that emails archived in our mailing client (gmail / gsuite) are also displayed as archived one in pipedrive. 

    Do you have any news, if this feature request is already on the shortlist?

    Best

    Jan-Philip 

    Hi @Jan-Philip Riehle , happy to have with us and welcome to the Community! :)

    Currently there are no direct plans for it, but the team noted down your suggestion for when they'll work on updates again. The hardest job is to prioritise all ideas and suggestions from all our customers. This one hasn't made the cut yet unfortunately. Thank you for your understanding.

    Here’s how to stay on top of what’s coming down the line:

  • Frederic Fuchs
    Frederic Fuchs Posts: 1
    edited February 2022 #5

    I agree with the other inquiries. This seems like a basic necessity to stay on top of mail-inflow. 

    Please upvoted if possible

  • Inês Batata
    Inês Batata Admin Posts: 2,925
    2500 Comments Third Anniversary 5 Likes First Answer
    COMMUNITY MANAGER
    edited February 2021 #6
    Frederic Fuchs said:

    I agree with the other inquiries. This seems like a basic necessity to stay on top of mail-inflow. 

    Please upvoted if possible

    Hi @Frederic Fuchs , we appreciate your input and use it to give our teams thinking points to be considered in the future.

    This is where we make all product update announcements, make sure to follow them:

    • Follow What's Planned to know what we're currently working on and what’s to come.
    • Follow What’s New and don’t miss any new release announcements.
    • Join our Research and Beta Testing channel for the chance to try out early versions and give us your opinion about new and improved features before they go live.
  • Chris Herbst
    Chris Herbst Posts: 1
    edited April 2021 #7

    Agreed, two way syncing for archived emails would be great. 

  • David Maret
    David Maret Posts: 6
    edited May 2021 #8

    Hi guys! i recently joined pipedrive with a new company (call it I like your tool), but really miss above requested feature.

     

    it’s been 8 months ago sinc requested and 3 month ago since last status update. Can this be relooked at? It definitely is an annoying setup to not have both inboxes (gmail vs pipedrive) always in sync.

     

    thanks for rebumping this as feature request!

  • Matthew Larner
    Matthew Larner Posts: 2
    edited June 2021 #9

    This is a huge dealbreaker. This is a major product flaw. I can't understand why archiving an email in your email client wouldn't archive/delete it in Pipedrive.

  • Yitzchok Glancz
    Yitzchok Glancz Posts: 1
    edited November 2021 #10

    Is there any update on this?

  • David Ward_61349
    David Ward_61349 Posts: 1
    edited November 2021 #11

    Any update on this feature?  I've just joined Pipedrive and agree with the tread, the email client in the app really does function well if the archived emails are not kept in sync! 

  • Phil Kantor
    Phil Kantor Posts: 1
    edited February 2022 #12

    Has anybody figured out a workaround to prevent archived emails in Gmail from appearing in the Pipedrive inbox? The Pipedrive inbox is unusable without proper syncing.

  • Damyan Nikolov
    Damyan Nikolov Posts: 4
    Photogenic
    edited June 2022 #13

    We need this fixed please

  • MacKenzie Brown
    MacKenzie Brown Posts: 5
    Second Anniversary First Comment Photogenic
    #14

    Definitely need this fixed!

  • Aleš Kylar
    Aleš Kylar Posts: 1
    First Comment Photogenic
    #15

    This fix is so needed. We started using Pipedrive and thinking about switching as this is so annoying not having this basic feature.

  • michael-asshauer
    michael-asshauer Posts: 3
    First Comment
    #16

    Highly needed feature – and huge disadvantage of Pipedrive compared to e.g. Close or Hubspot. 🙏

  • SDR - Maritime Ship Service
    SDR - Maritime Ship Service Posts: 1
    Second Anniversary First Comment Photogenic
    #17

    Any update? It is a basic productivity feature

  • Oli Katz
    Oli Katz Posts: 1
    First Comment
    #18

    Yes - bumping this. Or, an alternative for me would be to have a better email dashboard which allows users to add folders and to see the emails without having to click onto each individual email (essentially copying gmails format or another big email provider).

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