Calling Insights - make the call outcome visible on the activity

Craig Holmes
Craig Holmes Posts: 15
Second Anniversary

Understand that Calling is still a Beta feature, but the inability to see which call outcome was selected on a call by call basis is a huge barrier for us adopting this part of the product.  It would be great if the call outcome selected appears as a seperate field against the activity, so that this data can be viewed in the activity list.

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  • Amit Sarda - Pipedrive Consultant - AmitSarda.xyz
    edited September 2021 #2

    Agree. This should be a priority.

    My clients have had to go out of their way and log activities to indicate the results of a call. Not very optimal and anywhere close to being insightful.

  • Inês Batata
    Inês Batata Admin Posts: 3,155 COMMUNITY MANAGER
    2500 Comments Second Anniversary 5 Likes First Answer
    edited April 29 #3

    Thank you for your feedback @Craig Holmes , I can definitely see how that would be useful and have forwarded your suggestion to our team.

  • Phillip Daneshyar
    edited February 24 #4

    I just joined and this was the FIRST thing I searched for.. being able to say 'call - no answer' and for the activity to have an extra day added to it (i.e so we know to try again tomorrow) would save SO much time. 

  • Amit Sarda - Pipedrive Consultant - AmitSarda.xyz
    edited January 2 #5

    I just joined and this was the FIRST thing I searched for.. being able to say 'call - no answer' and for the activity to have an extra day added to it (i.e so we know to try again tomorrow) would save SO much time. 

    @Phillip Daneshyar - I love this idea.

    At a high-level, it would be really helpful if we can summarize how many attempts it took to complete an activity. 

    @Mike van der Valk, @Inês Batata - I think this is really great feedback and something that the engineering/product team can prioritize. I think it's a low-hanging fruit. I could be wrong.

  • Jake Nicholson
    Jake Nicholson Posts: 14
    edited January 2 #6

    Agreed! Without being able to create filters or automations with the call outcomes, it's not a very useful function. 

  • Dmitry D
    Dmitry D Posts: 3
    edited October 2020 #7

    Any news about this issue?

  • Jad
    Jad Posts: 4
    edited October 2020 #8

    Love the caller functionality rather than having to go work on a 3rd party dialer but not having the ability to report on call outcomes is a total show stopper. How are we meant to know what's working and what isnt if we can't report on it. Any view on a workaround or when this might be available? really don't want to have to switch to another dialer.

  • Krzysztof Pazderski
    edited February 24 #9

    Without ability to track number of phone calls on dashboard it is pointless to have the caller feature.

  • Javier Gonzalez_12429
    edited February 2021 #10

    We just upgraded to use Caller but this it is a show stopper not be be able to track the call outcome as insight. I'm considering downgrading; 

  • Jad
    Jad Posts: 4
    edited February 2021 #11

    @Javier Gonzalez - I went through this. In all honesty, with all my love for Pipedrive, Caller is not even close to being ready for prime time. Its significantly lacking in reporting and analytics that you need to run a sales team. The data isnt even accessible via the API. It almost looks like Caller was bolted on. 

    We ended up opting for AirCall and that's given us what we expect from a proper dialer. Integration with AirCall and Pipedrive is solid. If you end up going that route - feel free to reach out. Lots of learnings there.

  • Wilfred Ruck_64784
    edited January 2 #12

    Without ability to track number of phone calls on dashboard it is pointless to have the caller feature.

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