Create Email Activity from Email

Blueprint.Inc
Blueprint.Inc Member Posts: 14 VERIFIED MEMBER
10 Comments Name Dropper Photogenic 5 Up Votes

We are tracking Activities from our sales team. However, sending an email from Pipedrive does not allow the option of creating an email activity. Nor is it possible to send an email from the Email activity type. This forces our sales team to first create the Email activity, then send the email, then mark as done.

Is there any sort of work around for this? Otherwise, having the option to "create Activity on send" would help our tracking immensely. We can't be the only ones with this issue.

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12 votes

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Comments

  • KelownaChk
    KelownaChk Member Posts: 10 VERIFIED MEMBER
    10 Comments 5 Likes Photogenic

    I just discovered that emails sent from Pipedrive aren't tracked as an Activity (totally ridiculous). It makes no sense that you have to create a separate email activity when you are sending the email from within Pipedrive. There is no holistic way to view all 'activities'. Also, I would like to be able easily view all completed activities.

  • Suporte GMC
    Suporte GMC Member Posts: 1 VERIFIED MEMBER
    First Comment

    I have complaints from my users about this feature, it doesn't make sense that an email sent from Pipedrive does not automatically register an activity.

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 1,210 COMMUNITY MANAGER
    250 Likes Third Anniversary 25 Answers 500 Comments

    Hi everyone, this is a feature request as it is not possible to create email activities in that way. But please carry on sharing your cases and upvoting; the more popular a request is, the more likely it is to be developed sooner rather than later.

  • Deren Alvarez
    Deren Alvarez Member Posts: 1 VERIFIED MEMBER
    Photogenic First Comment

    Hello, I too would like a activity to be autocreated once an email is sent. What's the best way to "share our case"?

  • Santeri Uomala
    Santeri Uomala Member Posts: 2 NEW MEMBER
    Name Dropper First Comment

    Hey! I recently built this using Zapier. It’s a bit messy since you need a separate Zap for each stage of the pipeline. I’m too new to share links, so I can’t send the template. Any idea how long I have to wait? @Manuel Oliveira