Working hours for chatbot

sbolin
sbolin Member Posts: 1 VERIFIED MEMBER
Second Anniversary Photogenic
in Ideas and Product Feedback #1

It would be helpful to have working hours on chatbot vs. just online or offline. The front end user doesn't know when to expect availability.

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  • TZ1
    TZ1 Member Posts: 3 VERIFIED MEMBER
    Photogenic First Comment
    #2

    Any updates on this? I am utilizing Pipedrive and the Chatbot instead of Zendesk as a workaround for customer communications and support requests. Zendesk had working hours. The Pipedrive Chatbot does not. Just ON|OFF for availability. Hacing the Chatbot automaticvally toggle on availability each day based on when my office is open would be optimal.

  • chrspurser
    chrspurser Member Posts: 4 VERIFIED MEMBER
    Photogenic First Comment
    #3

    and perhaps some way to automate it using another service, such as via the API through Zapier and Slack, for example. Like when I sign into slack, make me Online by default in Livechat. That would be great!

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