Extract email tracking data

Dana_V
Dana_V Member Posts: 1 VERIFIED MEMBER
First Comment
in Sales CRM #1

Hello all :)

We have setup an email automation for hundreds of contacts, and I would like to extract "Email tracking" data with an API, in order to create notifications for my sales people to call the prospects that have opened the email multiple times.

I was going through the API documentation (https://pipedrive.readme.io/docs/core-api-concepts-about-pipedrive-api), but I couldn't find anything.

Could you please let me know if there is a solution for this?

Thank you in advance.

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Answers

  • Andreia Costa
    Andreia Costa Pipedrive Team Posts: 174 PIPEDRIVE TEAM
    Third Anniversary 100 Comments 5 Answers 5 Likes
    #2

    Hey @Dana_V 👋

    From what I checked, our Mail endpoints do have that information under "mail_link_tracking_enabled_flag" however, we don't have 1 endpoint to extract that information or all emails, so it would be a one-by-one sort of thing. I'm leaving the endpoints here in case you'd like to have a look: https://developers.pipedrive.com/docs/api/v1/Mailbox

    I would like to suggest that you also check our dev forum, it might be that someone has a way to collect that data or even a different idea that might work for you! Leaving the forum here so you can also post a question there if needed: https://devcommunity.pipedrive.com/

    Hope this helps!

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