Emails stuck in the outbox
Hello,
A lot of our emails get stuck in the outbox and we are obliged to manually refresh to send the email. This is time-consuming.
Furthermore, we are unable to contact the support. When we click on the chatbot, nothing is getting launched.
Has someone else experienced these issues?
Best,
Nathalie
PS : We have not changed any parameter. The problem started to happen last week.
Answers
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Hi @Nathalie!
Regarding contacting support, we recommend trying the following steps to see if the chat with us button begins working again-
- Test this in an incognito browser
- Clear your cache and cookies
- Disable additional Chrome extensions
If the issue persists despite these troubleshooting steps, please send us a video of the issue via email to support@pipedrive.com so we can investigate this further with our engineering team!
For email troubleshooting, you can follow the steps below to reestablish your connection-
- Disconnect your email sync
- Clean cache and cookies like described here
- Logout of your account and close the browser
- Reopen the browser and login to your Pipedrive account
- Click on "Add a new account" rather than on Reconnect in your email sync tab and log in.
You will need to re-enter your email account credentials, which will re-authenticate and refresh your email connection. If this doesn't help, we recommend mentioning this to our support team as well so we can further look into this! I hope this helps for the moment!
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