Merge tag problem in the sent email

Viki Member Posts: 2

Hi All,

I'm working on my first email campaign. I would personalize it, so in the text I used "merge tag", and it beautifully shows *[FIRST NAME]* in the needed positions.

I use myself as a test person, and I uploaded myself as a "person" to Pipedrive, so checked myself in the system, my data are detailed in Pipedrive, I have first name last name saved.

But when I send the test email, to the email address I saved in Pipedrive for myself, my name does not appear in the email.

What did I do wrong?

Thank you