Problem with Outlook Calendar Sychronization from Pipedrive
Hello,
Our company is unable to send calendar invites from Pipedrive because the timezone doesn't synchronize with outlook. When ever we send an invite in the local time zone Outlook will receive it in UTC and there doesn't seem to be a way around it. Have talked with Pipedrive who have raised a ticket with Microsoft over a year ago to resolve the issue but it doesn't seem like its going to get fixed anytime soon. Wondering if anyone figured a workaround for this?
It means we have to schedule meetings via Outlook and not through pipedrive which is terrible for reporting!
Answers
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Hey @Liam 👋
Indeed this is causing some confusion and I'm not aware of any workaround, but I do hope that maybe someone in the community can offer an idea. I would just like to reinforce the need to have upvotes here: https://techcommunity.microsoft.com/t5/microsoft-365-developer-platform/outlook-calendar-display-event-times-in-user-s-timezone-in-edit/idi-p/2920194 as this will bring visibility over to Microsoft and hopefully, they can resolve the issue on their side.
To any community member with the same issue, please upvote the link above 🙇♀️
Thank you,
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Just an update, because neither Microsoft or Pipedrive want to own or fix this. When you open the Calendar event in Outlook, check on the all-day checkbox, then check it back off, save the event and it fixes it.
Not an ideal fix, but maybe it will help someone until the developers on either side decide this is important enough to deal with.
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