Email signature on Pipedrive - HTML not supported :(

Eli Cardon
Eli Cardon Posts: 5

It would be great to keep a consistent signature whether I'm emailing folks via Gmail or via Pipedrive. 

Immediately since setting up Pipedrive, I copied / pasted my Gmail signature into my PD Signature; unfortunately, after emailing several external contacts via PD I learned that my signature became "boxed" (see below), which of course looks awful...

Has anyone found a work around? Can we please get Pipedrive to support HTML in Signatures?

 

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Comments

  • Boris Tsibelman
    Boris Tsibelman Community Driver Posts: 1,033
    1000 Comments Second Anniversary Combo Breaker Photogenic
    edited February 24 #2

    You can insert images, but you have to do it through the builder only.

    You might not be able to make it 100% identical, but it can come close.
     

    You cant copy & paste html >> that wont work properly.

  • Eli Cardon
    Eli Cardon Posts: 5
    edited May 2020 #3

    You can insert images, but you have to do it through the builder only.

    You might not be able to make it 100% identical, but it can come close.
     

    You cant copy & paste html >> that wont work properly.

    Gotcha! I will try the builder and see how that goes ;) 

  • Tiago Yonamine
    Tiago Yonamine Posts: 1
    edited April 2021 #4

    Thats a must have

  • Brad Lynch
    Brad Lynch Posts: 19
    edited November 2020 #5

    HI,

     

    What is the builder please?

  • Tim Leunissen
    Tim Leunissen Posts: 1
    edited November 2020 #6

    We have the same problem with our signatures, would be great if this could be improved to be able to send e-mail via Pipedrive instead of Gmail

  • Matt Isales
    Matt Isales Posts: 2
    edited February 24 #7

    It's a pain to do, but I've been able to do it a few times with moderate success (very close to the original, with small exceptions) by fiddling around with the copy-and-pasted signature in Pipedrive, Gmail and Google Docs.

     

    End result is a signature with the image on the left and the normal signature details on the right. Those boxes still exist but you are able to essentially hide their borders by changing their color to white.

  • Anabel Aporado
    Anabel Aporado Posts: 1
    edited January 2021 #8

    It's a pain to do, but I've been able to do it a few times with moderate success (very close to the original, with small exceptions) by fiddling around with the copy-and-pasted signature in Pipedrive, Gmail and Google Docs.

     

    End result is a signature with the image on the left and the normal signature details on the right. Those boxes still exist but you are able to essentially hide their borders by changing their color to white.

    How did you change the color to white? 

  • Matt Isales
    Matt Isales Posts: 2
    edited September 2021 #9

    It's a pain to do, but I've been able to do it a few times with moderate success (very close to the original, with small exceptions) by fiddling around with the copy-and-pasted signature in Pipedrive, Gmail and Google Docs.

     

    End result is a signature with the image on the left and the normal signature details on the right. Those boxes still exist but you are able to essentially hide their borders by changing their color to white.

    Hi Anabel!

     

    Please check out my Youtube video to show you exactly how I did it: 


  • Bernardo_28671
    Bernardo_28671 Posts: 1
    edited January 2021 #10

    Pipedrive accepts HTML email signatures because in the email composer, the signature appears normal.  See my example. The signature below was created with Bybrand and in HTML.

    image

    I analyzed it thoroughly to find out why. Pipedrive is simply adding CSS inline style to all HTML table and "td" entities. The possible solution is to create a signature without using HTML tables.

    But, that way you will be able to create only vertical email signatures. Using paragraphs HTML "p", for example. The email signature of our friend Eli Cardon, has two columns. then it will not work.

  • Sascha Briest
    Sascha Briest Posts: 9
    edited February 2021 #11

    Hi folks and support team, 

    dont know if it's still relevant, but it sems to work somehow ... let's say to 80%, though not the very same. see screenshot: 

    image

    The thing is... 

    Left side: original html code with adjusted row spacing, everything cool... . 
    Right: odd arrangement via copy paste to the signature template.... (one might ask himself: WTF, where comes the difference from?? ok again new from scratch......) -->> please update the signature form! Please supply html import or similar... The styles DO not look like font type ARIAL... just one thing to mention... 
    Middle: how it finally looks in Gmail, again somehow different from the Pipedrive form.

    3 different styles... very confusing for an end user who has, like me, little exp in html coding.

    positive: 2 column tables DO work. With clean html code though. But it TAKES TOO MUCH PRECIOUS TIME to fiddle.

    Thanks. Would be nice to hear from the support how to improve this feature. 

     

    BR, Sascha

     

     

     

  • Chris Hilliard
    Chris Hilliard Posts: 1
    edited March 1 #12

    We are struggling with the same issue, but Pipedrive support said they had NO solution to this very common problem.  This a pretty big miss in my books. 

  • Michał Kapczuk
    Michał Kapczuk Posts: 1
    edited May 24 #13

    +1 for HTML support in signature.

    It's a basic feature and right now something so simple takes too much time and effort.

  • Makhdoom Bhatti
    Makhdoom Bhatti Posts: 1
    edited May 24 #14

    Boris Tsibelman

    Hi,

    I've created an HTML email signature with code when I install it on Pipedrive it shows boxes. Anyone, please help me how I fix it.

  • Alexander Abell
    Alexander Abell Posts: 12
    First Comment
    edited February 25 #15

    Wanted to bump this to see if it's gotten any traction with Pipedrive's product team. 

    We have banners in our outlook signature and it'd be nice to be consistent in Pipedrive, as i am trying to get my team to use it's native email more when dealing with clients.

    See signature below - if I insert the image banner it creates an attachment on the email to client. This can cause it to be blocked or stripped from the email. Preferable would be to reference the externally hosted image via HTML. 

    Hope Pipedrive will work on modernizing this email functionality. I know they'll need something similar for their new marketing email functionality @Mike van der Valk 

     

    image
  • Mike van der Valk
    Mike van der Valk Posts: 4,290 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited February 21 #16

    Wanted to bump this to see if it's gotten any traction with Pipedrive's product team. 

    We have banners in our outlook signature and it'd be nice to be consistent in Pipedrive, as i am trying to get my team to use it's native email more when dealing with clients.

    See signature below - if I insert the image banner it creates an attachment on the email to client. This can cause it to be blocked or stripped from the email. Preferable would be to reference the externally hosted image via HTML. 

    Hope Pipedrive will work on modernizing this email functionality. I know they'll need something similar for their new marketing email functionality @Mike van der Valk 

     

    image

    Hi @Alexander Abell 

    Thanks for the tag, I'm going to make our email and campaigns team aware of this, hopefully we have some thing in the plans but I can't see anything on the roadmap for now :( 

  • Ryan Edmunds
    Ryan Edmunds Posts: 1
    edited July 8 #17

    Please allow HTML Signatures - emails look different from gmail and pipedrive which is not good for automation and client trust

  • Andrew Humphries
    Andrew Humphries Posts: 1
    edited July 8 #18

    Just adding one more vote for allowing full HTML signatures in Pipedrive. We have our team reverting to sending from Gmail simply because our signatures are off-brand in the Pipedrive email composer...

  • Hi @Mike van der Valk, any updates on this? Any feature cross-over from Pipedrive campaigns maybe?