Bug when writing Emails

Ines Santos
Ines Santos Member Posts: 3 VERIFIED MEMBER
5 Up Votes First Comment Photogenic First Anniversary
edited January 4 in Sales CRM #1

It seems there's a bug with the emails. When I'm writing an email, out of nowhere the cursor moves to the first paragraph, making it annoying and loose a lot of time to write an email.

Screenshot 2024-01-04 at 14.08.09.png


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Answers

  • Edie Mew
    Edie Mew Member Posts: 168 VERIFIED MEMBER
    Third Anniversary 100 Comments 25 Up Votes 25 Likes
    #2

    I have the same issue and a client of ours has also found the same issue.

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 1,293 COMMUNITY MANAGER
    1000 Comments 250 Likes 25 Answers Third Anniversary
    #3

    Hi Ines, I’m sorry to learn that. From your description, there could be other reasons for that than Pipedrive, and it is important to rule those out. For example, something to do with your browser.

    Can you confirm if you have cleared your browser's cache and cookies and if the same thing happens when you try a different browser?

  • Ines Santos
    Ines Santos Member Posts: 3 VERIFIED MEMBER
    5 Up Votes First Comment Photogenic First Anniversary
    #4

    Hi Manuel, thank you for your tips.

    Today is working fine again, without any action on my side. I was using Google Chrome browser. I didn't try on a different browser, but this was only happenning in Pipedrive. I had to write the email on Gmail and then copy and paste it into Pipedrive.

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 1,293 COMMUNITY MANAGER
    1000 Comments 250 Likes 25 Answers Third Anniversary
    #5

    Thanks for confirming Ines. It might have been a momentary issue that has since been resolved. In any case, I let our support team know, who will be on the lookout for any new issues matching your description.

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