SUPPORT

Pablo Flores
Pablo Flores Member Posts: 3
First Comment First Anniversary Photogenic
edited March 5 in Sales CRM #1

Hi there, I am trying to open a chat for getting support and I always receive an automate message that I need to contact an external company...being honest, this is not convenience for us as it takes a long time...can you guys please help us?


Answers

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 1,067 COMMUNITY MANAGER
    First Answer First Anniversary 5 Likes First Comment

    Hi @Pablo Flores! If you receive that message, that indicates you were registered as a partner referral. So, that partner is your point of contact for support. Feel free to reach out to your designated partner, as they’re part of our support network and will provide the same consistent level of support.

    If it’s not a technical issue specific to your account, you can also share with the community what you would like help with. Often, you’ll get helpful tips from another Pipedrive user or partner.

  • Pablo Flores
    Pablo Flores Member Posts: 3
    First Comment First Anniversary Photogenic

    Hi Manuel, I am sorry but we never did this...actually, we always have had support from your chat...please, check this with the team as this is really not convenience for us...specially now that we are going to grow.

    Kindly let me know.