Pipedrive form builder lacks basic features

Are any new features planned for Pipedrive web forms?

I briefly compared it to Elementor Pro's inbuilt form builder and - right now - the Pipedrive form builder's functionality is so weak that it's not worth the time it saves.

Here are my main issues.

  • No mobile optimization. Each input box flows off the screen on mobile - which looks cheap.
  • Poor layout optimization. I used HTML to center the form, but these kind of adjustments should be inbuilt.
  • No custom email subject. I like my leads to arrive with a clear header and emoji - eg. '💸   New website lead - so that I instantly know what they're about.
  • Captcha 3 only. Way overkill. I'm not going to subject potential customers to clicking five different pictures of cars. That's crazy. Some will give up. Captcha 2 is quicker and plenty good enough.
  • Poor button customisation. My Elementor forms have buttons with CSS effects to 'grow' etc. that match my website's design scheme.

I'd rather keep the slicker, more flexible Elementor form and copy/paste the data into Pipedrive, sadly.

Any plans to upgrade this feature? It'd be great to have it useable.

Thanks,

Alex

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  • Inês Batata
    Inês Batata Admin Posts: 3,155 COMMUNITY MANAGER
    2500 Comments Second Anniversary 5 Likes First Answer
    edited February 24 #2

    Hi @Alex Napier Holland

    Thank you so much for your detailed feedback. I have made sure to forward it internally so our team can take it into consideration.

    I have good news for you: we are revamping our webforms right now, as we want to expand what they can do, make the user experience smoother and cross-reference them with Leads Inbox. Expect news about this in the coming months. 

    You seem like a pretty hands-on user, so I would suggest you join our Research and Beta Testing channel to be the first to know what's coming and for the chance to try out early versions of new and improved features we are looking to release. 🙂

  • Alison Giovannetti
    edited February 24 #3

    My designer also just asked me about CSS options for webforms from Pipedrive to see if we could brand it more appropriately. I'm glad to see I'm not the only one asking this question.

  • Alex Napier Holland
    edited June 2020 #4

    Hi @Alex Napier Holland

    Thank you so much for your detailed feedback. I have made sure to forward it internally so our team can take it into consideration.

    I have good news for you: we are revamping our webforms right now, as we want to expand what they can do, make the user experience smoother and cross-reference them with Leads Inbox. Expect news about this in the coming months. 

    You seem like a pretty hands-on user, so I would suggest you join our Research and Beta Testing channel to be the first to know what's coming and for the chance to try out early versions of new and improved features we are looking to release. 🙂

    Great, I'm looking forward to this. I'd reference Elementor's form builder as a really nice example of user experience and features!

  • Alex Napier Holland
    edited June 2020 #5

    My designer also just asked me about CSS options for webforms from Pipedrive to see if we could brand it more appropriately. I'm glad to see I'm not the only one asking this question.

    Great, glad it's not just me!

  • Christopher Daly
    Christopher Daly Posts: 36
    edited February 24 #6

    And while you are at it, progressive forms that we can route customers through the form while using logic points to understand their needs faster and move them to FQL's more rapidly.  Progressive forms native to the application would be very helpful.  

  • Christopher Daly
    Christopher Daly Posts: 36
    edited June 2020 #7

    And while you are at it, progressive forms that we can route customers through the form while using logic points to understand their needs faster and move them to FQL's more rapidly.  Progressive forms native to the application would be very helpful.  

    Or just be able to scan a form that is already there - that would solve all of our design issues.  Scan the html and import the data!