Response time

AlexanderHirsch Member Posts: 3
First Comment

My business revolves around creating leads via ad forms, so speed in contacting them is crucial.

I would love to track the time it takes (on average) between the creation of a deal until the first stage change occurs to evaluate the speed of my callcenter workers.

The first step I took was to implement a custom field that indicates wether the deal was created within business hours or not, but I can't figure out how to track this response time within insights or as an automation.

Thanks for all suggestions!