Issues with HTML coding in emails from an automation

Nat Simmons
Nat Simmons Member Posts: 4 VERIFIED MEMBER
First Anniversary Photogenic First Comment
edited May 6 in Workflow Automation #1

Hi there,

We send out notes on an activity as an email when certain activities are marked as done. Currently the emails are now only showing the HTML coding for formatting etc instead of the actual formatting. It only started yesterday.

Does anyone have any ideas???

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Answers

  • Sophie
    Sophie Pipedrive Team Posts: 203 PIPEDRIVE TEAM
    Third Anniversary 100 Comments 5 Answers 5 Likes
    #2

    Hi @Nat Simmons,

    Have there been any recent updates to your automation or template? Is this being sent from an automation in Pipedrive or are you using an integration to accomplish this? Pipedrive has some issues with HTML as we don’t fully support it within the email sync feature so this could be the reason for the issue. However, if it was working previously, something else may be happening. 🤔

    We recommend reaching out to our support team or your partner so we can investigate this further with you! Thanks!

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