Web form spam submissions

andynmartin
andynmartin Member Posts: 16 VERIFIED MEMBER
10 Comments Name Dropper First Anniversary
edited May 9 in Sales CRM #1

We are getting a lot of spam web form submissions with the Pipedrive web forms we have on our website.

This ruins our conversion tracking and wastes our team's time sorting through and deleting them.

Anyone know how we can fix this?

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Answers

  • andynmartin
    andynmartin Member Posts: 16 VERIFIED MEMBER
    10 Comments Name Dropper First Anniversary
    #2

    We have the 'Spam Protection' option turned on for each form.

    image.png

  • Andreia Costa
    Andreia Costa Pipedrive Team Posts: 174 PIPEDRIVE TEAM
    Third Anniversary 100 Comments 5 Answers 5 Likes
    #3

    Hi @andynmartin 👋

    I've seen similar cases in the past and the fact is that the webforms feature does have a spam protection option (as you showed) but they are protected with reCAPTCHA and this prevents spam bots automated submissions.

    If that webform is shared publicly it can happen that someone will send spam. I feel like this is an improvement plan, perhaps there could be keywords or even maybe using AI that would track clear Spam leads that were created and archive them - that's an idea, please make sure to share feedback about the need to further add protection to our webforms in the "ideas and product feedback" section.

  • Dillon Hill
    Dillon Hill Member Posts: 12 VERIFIED MEMBER
    10 Comments 5 Likes First Answer Name Dropper
    #4

    Adding onto that, @andynmartin Here are a couple of ideas:

    1. Honeypot Fields: Add hidden fields that bots fill out but humans don't, allowing you to filter submissions.
    2. Double Opt-In: Use a double opt-in process to verify legitimate users.
    3. Form Validation: Strengthen form validation rules to detect and reject spammy inputs.
    4. Custom Scripts: Deploy custom scripts to monitor and block suspicious activities.

    I know that some people have used these before and it worked out for them.

  • andynmartin
    andynmartin Member Posts: 16 VERIFIED MEMBER
    10 Comments Name Dropper First Anniversary
    #5

    @Andreia Costa thanks. It is possible that someone is sitting and submitting forms manually, but to what end? But we also know that Recaptcha's aren't fully bot-proof.

  • andynmartin
    andynmartin Member Posts: 16 VERIFIED MEMBER
    10 Comments Name Dropper First Anniversary
    edited June 3 #6

    @Dillon Hill thanks. With the Pipedrive forms are we able to use any of these options? There are 100's of form tools out there and we could of course make our own, but the idea and value proposition of using Pipedrive marketing tools is the deeper integration, automation, tracking, avoiding Zapier, etc.

  • andynmartin
    andynmartin Member Posts: 16 VERIFIED MEMBER
    10 Comments Name Dropper First Anniversary
    #7

    @Andreia Costa I posted in the Ideas and Product feedback section but haven't seen any useful engagement or anyone from Pipedrive respond.

    This is still a big problem for us since because of it, we can't reliably track leads or know where real leads are coming from.

    https://community.pipedrive.com/discussion/14587/constant-spam-in-pipedrive-web-forms

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