Anyone else having issue with deleted email content after sending?

Jamie
Jamie Member Posts: 3 VERIFIED MEMBER
First Comment
edited September 13 in Sales CRM #1

I've been experiencing an intermittent issue over the last several months where a blank email is received and shown in 'sent', appearing to have delete the contents of the email. Attachments always remain, however the actual text of the email goes missing. I am no deleting the text by mistake and this does not happen on a regular basis or with any obvious consistency.

Has anyone else experienced something similar? Maybe it's a bug?

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Answers

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 1,320 COMMUNITY MANAGER
    1000 Comments 250 Likes 25 Answers Third Anniversary
    #2

    Hi Jamie, being intermittent, it could be an account-specific event. Have you checked if that happens only with emails sent via Pipedrive inbox, but not via your email provider directly?
    If so, please get in touch with our support team from your account by clicking the “Quick help” question mark, then “Chat with us."

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