Something going on at PipeDrive?

rh_dh Member Posts: 1
edited June 6 in Sales CRM #1

Onboarding rep did not show up for a group session with 20+ people waiting. Customer service is "high-volume" over 30 minutes ago. Sales account rep phone is going direct to voice mail.

A little bit concerning.

Best Answer

  • Andreia Costa
    Andreia Costa Pipedrive Team Posts: 156 PIPEDRIVE TEAM
    First Anniversary First Comment First Answer 5 Likes
    #2 Answer ✓

    Hi @rh_dh 👋

    We're very sorry to hear that, I believe you have already contacted our Support team - thank you for doing that. The team is checking on what happened there and they will let you know as soon as feedback is provided.

    I'd also like to apologize for the waiting time. We've been having some backlog recently that we are tackling with everyone. We are working hard on making sure this is cleared asap!