Shared Inbox / Team Inbox

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Comments

  • Stefaan De Vreese - Titanify
    Stefaan De Vreese - Titanify Member Posts: 15 VERIFIED MEMBER
    10 Comments 5 Likes Name Dropper
    edited June 2024 #62

    yes please, make work of this. My clients use M365 groups extensively, and being able to add the connected mailboxes as extra accounts would help a lot!

  • Tomasz
    Tomasz Member Posts: 1 VERIFIED MEMBER
    Photogenic First Comment
    edited June 2024 #63

    I need to integrate contact@mycompany.com with pipedrive that's on shared inbox - please update on this matter!

  • Peter_848
    Peter_848 Member Posts: 2 VERIFIED MEMBER
    Third Anniversary First Comment Photogenic
    edited June 2024 #64

    We have been struggling for months to get the shared inbox working effectively.
    Can anyone recommend an integration on the market place that does this well.
    We want to be able to have any user of the "shared inbox”:
    - see the linked deal for each email;- see the email disappear when another user archives it;- see tags added to the email by any user.
    We are hoping that one of the marketplace integrations has these features?

    Thanks, Peter

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 1,379 COMMUNITY MANAGER
    1000 Comments Fourth Anniversary 250 Likes 25 Answers
    edited June 2024 #65

    Hi @Peter_848, shared inbox capability is a popular request, and I’ll be sure to merge your feedback to the existing feature request thread for this. While a shared inbox is not coming out in the immediate future due to other competing priorities, we’re gathering more and more feedback that will help make this feature a reality at some point.

  • Ricardo Baroni Rodrigues
    Ricardo Baroni Rodrigues Member Posts: 8 VERIFIED MEMBER
    Fourth Anniversary 5 Likes Name Dropper First Comment

    Hello @Manuel Oliveira , thanks for your comment. However, it is very disappointing that Pipedrive is not putting this as priority due to the number of requests and the considerable process improvement it would provide to your customers.

    When you look at the new updates that are being launched, they all seem minor in comparison. We are seeing small updates in fields, filters, linkedin connections, some new automations, AI, etc… this is all nice, but I believe it would be more impactful to focus on the basics.

    My team likes Pipedrive, but the lack of share inbox is causing information loss and waste of time. This has been going on for long time and in Pipedrive even presented this as a feature coming soon (in 2022). So, I hope this really comes soon as we already looking at other options.

  • Oguz
    Oguz Member Posts: 1 VERIFIED MEMBER
    First Comment

    One more vote, we really need for our team to see what other team members did in the shared inbox.

    It is very challenging for us if I can't even see if the e-mails are read from another one.

    Would save way more time for our team than another AI or whatever integration.

  • Dan Heck
    Dan Heck Member Posts: 3 VERIFIED MEMBER
    Second Anniversary First Comment

    We are using Hiver and not using PD for any email, since it is not capable. PD is mainly just to track tickets. Shared inbox is the way to go!

  • gbenipal
    gbenipal Member Posts: 1 VERIFIED MEMBER
    First Comment

    1 more vote for this. this feature will provide very beneficial

  • Fred
    Fred Member Posts: 5 VERIFIED MEMBER
    First Comment

    This is long overdue. Every company has teams sharing inboxes where every user needs to have access to all emails to then pick them up, assign to a deal or whatever and continue from there.

  • lyno
    lyno Member Posts: 2 VERIFIED MEMBER
    First Comment

    I see this has been requested since 2020. It would be a requirement for us so without it we have to look eslewhere.

  • kl13
    kl13 Member Posts: 2 NEW MEMBER
    First Comment

    Does anybody who uses Google for their emails know the answer to this:

    If we have users with individual email inboxes and also 1 delegated access mailbox for Google, can we at least add the delegated access mailbox to PD as our second sync email so that we can view the email history in PD.

    Even if we can't send emails within PD since we don't use that function anyway

  • David N.
    David N. Member Posts: 2 VERIFIED MEMBER
    Third Anniversary Combo Breaker First Comment Photogenic
    edited 11:22AM #73

    Any news on this ? I am getting desperate… we really need shared emails to work (sales@, support@, etc.)

  • Boppa
    Boppa Member Posts: 49 VERIFIED MEMBER
    10 Comments 5 Likes 5 Up Votes Name Dropper
    edited 11:22AM #74

    Yes, we mistakenly thought the sales inbox feature was a shared inbox (and a Zendesk killer) up until a day before launch when we discovered otherwise.

    Happy to pay for the feature and save myself thousands on ZD.

  • ChrisNL
    ChrisNL Member Posts: 1 NEW MEMBER
    First Comment
    edited 11:22AM #75

    Also looking for this feature to be implemented!

  • PA
    PA Member Posts: 1 VERIFIED MEMBER
    First Comment
    edited 11:22AM #76

    Hi,

    You can add as a second mailbox (with pipedrive shared rights) a mailbox like sales@yourcompany.com to all user that require it, you may repeat add it to all pipedrive userprofile. Then all user can reply to the customer and all user can saw other users replies… at this time we cannot saw who send the reply only the email adress ( sales@yourcompany.com ).

    At this time I have only tested with Microsoft user mailbox (not a shared mailbox in microsoft, but you can create a regular user with email only office365 license and share it with all your users).

    Hope that help,

    PA

  • TealCloser
    TealCloser Member Posts: 1 VERIFIED MEMBER
    First Comment
    edited 11:22AM #77

    I really hope this feature is implemented sometime soon, as I imagine many people are struggling with workarounds for this.

    PAs suggestion sort of works, but it not ideal as it is too easy to double handle the same emails.

    Any news on this feature devs?

  • Stuart Major
    Stuart Major Member Posts: 3 VERIFIED MEMBER
    Fourth Anniversary First Comment
    edited 11:22AM #78

    Yes, this is severly lacking for a distributed sales team. Update please.

  • rob_dggs
    rob_dggs Member Posts: 2 VERIFIED MEMBER
    First Comment First Anniversary Photogenic

    +1 here. I came across this post because we urgently need this feature as well. It is fundamental. It's unfortunate that PD is not prioritizing this topic as necessary. Can anyone recommend other CRM tools that seamlessly support this functionality?

  • Dan Heck
    Dan Heck Member Posts: 3 VERIFIED MEMBER
    Second Anniversary First Comment
    edited 3:50PM #80

    Hiver is just establishing the integration in the last week. FYI @rob_dggs