We should be able to use team inboxes. Like info@...
Currently our company does this - but it makes managing the inbox inside Pipedrive a nightmare!
Pipedrive should have some filters for the inbox, far superior to what is already there - it's extremely weak.
We should be able to filter, and see emails linked with a deal owned by us/another. This means each team member, can jump into the team inbox, and deal with their own deal's emails. But still have the ability to deal with other team members also. For instance, if they are on holiday etc.
Pipedrive is miles behind competitors on this front.