Add "email sent" as a trigger for automations

Jan Martínek
Jan Martínek Posts: 1
edited July 2022 in Ideas and Product Feedback #1

The number of email ativities doesn't correspond with the number of sent emails. So when I prepare reports for my CEO (and when my team will do it for me in the future), the number of activity type:email is not relevant at all because it doesn't say anything.

So what would help (and I am convinced that so many people would appreciate this) is to be able to automatically create an activity after sending an email.

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  • Inês Batata
    Inês Batata Admin Posts: 2,925
    2500 Comments Third Anniversary 5 Likes First Answer
    COMMUNITY MANAGER
    edited June 2020 #2

    Hi @Jan Martínek , thank you for your feedback!

    Currently the sending of emails is not a possible trigger for automations, but I would suggest creating an automation that works the other way around: when X happens, create an Email type of activity. When that activity is marked as done, send an email.

    In any case, we've made sure your suggestion reaches our team for consideration.

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