Image loading issues

Jay Wealcatch
Jay Wealcatch Posts: 75
10 Comments Second Anniversary Combo Breaker Photogenic
edited July 27 in Sales CRM #1

Anyone else ever experience issues loading images?

I had this a bit a few months ago and recently seeing this often.

 

image
When clicking to view an image
5ef11e1636def56e9c238feb_20613.png
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Comments

  • Inês Batata
    Inês Batata Admin Posts: 3,153 COMMUNITY MANAGER
    2500 Comments Second Anniversary 5 Likes First Answer
    edited June 2020 #2

    Hi @Jay Wealcatch !

    I'm sorry to see you're getting this error message, it's not expected behaviour. Please reach out to our Support team so they can do the necessary troubleshooting and help you sort it out.

  • Jay Wealcatch
    Jay Wealcatch Posts: 75
    10 Comments Second Anniversary Combo Breaker Photogenic
    edited June 2020 #3

    Trying to hold back from being vocal about it but it's nearing two weeks that I can't see my photos .

    That's not a minor issue and PipeDrive is not a small company....

  • Jay Wealcatch
    Jay Wealcatch Posts: 75
    10 Comments Second Anniversary Combo Breaker Photogenic
    edited February 24 #4

    Anyone else on this board had/having this issue?

  • Inês Batata
    Inês Batata Admin Posts: 3,153 COMMUNITY MANAGER
    2500 Comments Second Anniversary 5 Likes First Answer
    edited June 2020 #5

    Anyone else on this board had/having this issue?

    Hi @Jay Wealcatch

    My colleague Diana from Support has messaged you directly so we can help you troubleshooting what might be causing this, she's waiting for your reply there. Can you please check your messages in the pop-up chat inside the app? This way we can sort it out as quickly as possible, as Support can see what's happening "under the hood". 🙂

  • Jay Wealcatch
    Jay Wealcatch Posts: 75
    10 Comments Second Anniversary Combo Breaker Photogenic
    edited February 24 #6

    Hi @Inês Batata I am not sure which message you are referring to. I received a message from Diana that she will be monitoring my issue. There was no further questions.

    I did work on some troubleshooting questions/tests from the previous support people I was in touch with. The questions seemed to show that the issue was not well understood and it would have been much more efficient to speak to someone from engineering directly. I was told PipeDrive as a policy doesn't allow engineers to be "customer facing". 

    I am quite frustrated that this drags on...

     

  • Diana_221
    Diana_221 Moderator Posts: 45 PIPEDRIVE CUSTOMER SUPPORT
    10 Comments Pipedrive Employee
    edited July 2020 #7

    Hi @Inês Batata I am not sure which message you are referring to. I received a message from Diana that she will be monitoring my issue. There was no further questions.

    I did work on some troubleshooting questions/tests from the previous support people I was in touch with. The questions seemed to show that the issue was not well understood and it would have been much more efficient to speak to someone from engineering directly. I was told PipeDrive as a policy doesn't allow engineers to be "customer facing". 

    I am quite frustrated that this drags on...

     

    Hello Jay,
    Trust to find you good

    I have indeed been monitoring the case and I am confident to assume your issue has been well understood and our team has linked it with an ongoing bug . I can also assure you that we have all the reasonable resources in order to solve this. However, as explained, we cannot provide any ETA as it does depend on several factors, but we are indeed committed and focused on it. Thank you again for your patience and rest assure that Manuel or myself will message you whenever something comes up.

  • Jay Wealcatch
    Jay Wealcatch Posts: 75
    10 Comments Second Anniversary Combo Breaker Photogenic
    edited February 24 #8

    I appreciate the message but I don't think 3 weeks is an acceptable amount of time to have a bug active that prevents me from seeing uploaded photos. It is essential to my business to be able to see the deal data.

  • Inês Batata
    Inês Batata Admin Posts: 3,153 COMMUNITY MANAGER
    2500 Comments Second Anniversary 5 Likes First Answer
    edited July 2020 #9

    I appreciate the message but I don't think 3 weeks is an acceptable amount of time to have a bug active that prevents me from seeing uploaded photos. It is essential to my business to be able to see the deal data.

    Hi @Jay Wealcatch . We're sorry to hear this issue is taking longer to fix than you or we would like, but the correct, most effective and fastest channel of communication about it is the chat conversation you already have going with Support.

    We absolutely appreciate and encourage you to post suggestions, questions, tips and exchange ideas with other users here in the community as you have done in other occasions - that's exactly what it's for. 

    Posting or replying here about a topic that's already in Support's hands is only going to create confusion and add an unnecessary middleman in the communication. Support and Engineering are the right teams to take care of these issues, we in the Community can't help you more than they are already doing, and even though the wait can be frustrating with bugs, you are in good hands with them. The more direct your line of communication with them, the better and the faster the turnaround is.

    Thank you!

  • Jay Wealcatch
    Jay Wealcatch Posts: 75
    10 Comments Second Anniversary Combo Breaker Photogenic
    edited July 2020 #10

    The issue was fixed today.