Disabling double-opt in

Kate S.

I am trying to send my newsletter out to all my Pipedrive Leads that have an email address. They are all subscribed under marketing preferences. But the double opt i n in blocking the contacts pulling through. Can I disable this or do we have to first send them all an email to opt in? Hope not.

Andreia Costa

Hello @Kate S. 👋

Double opt-in is applied when your contacts need to give consent to receiving any marketing campaigns from you. Here's some further information for you: https://support.pipedrive.com/en/article/campaigns-double-opt-in-marketing-contacts#why-double-opt-in this means that there's no option on your side to remove the feature.

If you believe this was enforced in error or if there's any further clarification that the Support team can provide regarding that, please don't hesitate to reach out to the Support team: https://support.pipedrive.com/contact-us

Thanks!