Email Tracking Not working as expected

Alisha
Alisha Member Posts: 12 VERIFIED MEMBER
First Comment Photogenic
in Sales CRM #1

Email tracking is kind of messed it, it even shows as opened if I see the email sent inside deal, I don't really understand it.

The tracking should be excluded from someone who is sending the email.

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Answers

  • Luv
    Luv Member Posts: 4 NEW MEMBER
    Name Dropper First Comment
    #2

    @Alisha if you are looking for a solution that integrates with Pipedrive then you can take a look at outplayed.com, one of the highest rated platforms that integrates strongly with Pipedrive and you will not face challenges like these

  • Josh Buesking
    Josh Buesking Member Posts: 221 VERIFIED MEMBER
    Fourth Anniversary 100 Likes 100 Comments 5 Answers
    edited August 8 #3

    When I open tracked emails in pipedrive they do not show as opened.

    If I open on my phone it triggers it.

    There's no real way to track emails other than inserting a small image pixel that is tracked when the image is loaded by the recipient. So when my phone's email client loads the image it also triggers it.

    So if a recipient has images set not to load they won't trigger the tracking either.

    That's been my experience of using this feature for a few years.

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