Pipedrive Support

Tadas
Tadas Member Posts: 3 VERIFIED MEMBER
First Comment
edited August 20 in Sales CRM #1

Hello, I would like to know how to contact a supports person on Pipedrive to get some help?

The chatbot is quite useless, as I understand some changes were made to the chatbot and now its not possible to get into contact with anyone from support, you get a generic answer that doesn't relate to the issue provided and the chat gets closed.

Or you need to select a different topic where the support sends you a "Choose a different option in relation with your issue", ignores you and closes the chat.

Answers

  • Andreia Costa
    Andreia Costa Pipedrive Team Posts: 170 PIPEDRIVE TEAM
    100 Comments Third Anniversary 5 Answers Pipedrive Team
    #2

    Hello @Tadas 👋

    Depending on your plan, the Support type could be different, more information here: https://support.pipedrive.com/contact-us

    I've checked this further internally and it looks like in your case, there was an error that caused you to only have replies from the bot. It looks like our team has resolved this now, I apologize for the confusion this caused! Could you please try again? If something is still not working, please let me know and I'll check this again!

    Thank you

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