Establishing a sender email address

AuburnBri
AuburnBri Member Posts: 4 NEW MEMBER
First Comment
edited August 2024 in Campaigns and Email Marketing #1

When setting up your campaigns, did y'all have any trouble establishing a sender email address? PD isn't letting me use any of my emails as the sender. Suggestions?

Thank you.

Brian

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Answers

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 1,317 COMMUNITY MANAGER
    1000 Comments 250 Likes 25 Answers Third Anniversary
    #2

    Hi @AuburnBri are you trying to enter a free or disposable email domain? Pipedrive will restrict the use of those domains as they have a low chance of successful delivery and can negatively affect your sender reputation. If you have a company domain name, that is the one you should use with the campaigns feature.

    You can learn more about why this is required from this knowledge base article.

  • AuburnBri
    AuburnBri Member Posts: 4 NEW MEMBER
    First Comment
    #3

    Thanks Manuel. I am trying to use my company domain. It's not working.

  • Tony Xavier
    Tony Xavier Pipedrive Team Posts: 159 PIPEDRIVE TEAM
    100 Comments 25 Likes 5 Answers Second Anniversary
    #4

    Hello Brian,

    We are sorry to hear that you are having issues with authenticating the sender's email address in Campaigns. As this is not expected behaviour, would it be possible to contact our support team and share a video showing the steps you take to validate the email address with them? And if you see any errors? It would also be helpful for them if we included the console information from your browser in the video. I can share this article on how you can access the console section

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