Email syncing issue when Chinese characters in the subject line

R2D2
R2D2 Member Posts: 2 VERIFIED MEMBER
Third Anniversary Photogenic
edited September 24 in Workflow Automation #1

Hi,

We are using the Pipedrive API to gather statistics on emails synchronized with the CRM.

Unfortunately as we have global customers, we discovered that emails with Chinese characters in the subject line could not be synced, which render our statistics useless.

Is a short term bug fixing possible, where for examples Chinese characters are fully omitted but at least the email itself is synced?

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Answers

  • Sophie
    Sophie Pipedrive Team Posts: 199 PIPEDRIVE TEAM
    Third Anniversary 100 Comments 5 Answers 5 Likes
    #2

    Hi @R2D2,

    I checked with the team internally and they confirmed this does not seem expected. They were able to run a few tests on their end but could not replicate this behavior. We suggest reaching out to our support team with a bit more information so we can further investigate what may be happening! Thanks for bringing this to our attention!

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