Email Duplication

Junior S
Junior S Member Posts: 2 NEW MEMBER
Second Anniversary Photogenic
edited September 2024 in Sales CRM #1

We are having issues with emails in a contact view duplicating. This seems to be when two or more Pipedrive users are copied into the email, but isn't happening consistently.

Does anyone know what the root cause of this is, and how to overcome it?

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Answers

  • Axel
    Axel Member Posts: 38 VERIFIED MEMBER
    5 Answers 10 Comments 5 Likes Photogenic
    #2

    Hi @Junior S ,

    Could you send a screenshot please ?

  • StephenC
    StephenC Member Posts: 13 VERIFIED MEMBER
    Fourth Anniversary 10 Comments Photogenic
    #3

    I have the same issue. And it happens consistently.

  • Axel
    Axel Member Posts: 38 VERIFIED MEMBER
    5 Answers 10 Comments 5 Likes Photogenic
    #4

    Hi @StephenC ,

    Could you send a screenshot please ?

    It may be because you exist as a Contact in the CRM, with your own email address. Try deleting your own email from your own contact item

    Let me know

  • StephenC
    StephenC Member Posts: 13 VERIFIED MEMBER
    Fourth Anniversary 10 Comments Photogenic
    #5

    Hi Axel,

    It's happens when I cc: other Pipedrive users in my company in the email or in the meeting invitation.

    Stephen

  • StephenC
    StephenC Member Posts: 13 VERIFIED MEMBER
    Fourth Anniversary 10 Comments Photogenic
    #6

    Hi Axel,

    The duplication may be related to emails with multiple "Display Name" formats.

    For example:

    John Henry Doe <john.doe@acme.com>
    John Doe <john.doe@acme.com>

    Are not recognized as the same email, thus causing duplication of emails and activities in PipeDrive.

    Can you help?

    Stephen

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