Include "Emails Sent" In "Last Activity Date" column

Tyler N
Tyler N Member Posts: 4 NEW MEMBER
Name Dropper First Comment
edited September 23 in Ideas and Product Feedback #1

I don't know why but emails sent from within Pipedrive, which are one of the main activities a sales rep can do to move a deal forward, are not counted as an 'activity' on the deals listed in Pipedrive and do not update the "Last Activity Date" column in Pipedrive. Having emails count as activities would be a major help for sales reps to see when the last contact was, if it was an email. Currently, only calls and texts count as activities in the "Last Activity Date" column. This would be very helpful to update. Thank you. 😊

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Comments

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 1,259 COMMUNITY MANAGER
    1000 Comments 250 Likes 25 Answers Third Anniversary

    Hi @Tyler N thank you for your feedback! Similar feedback has been provided by other community members, which will be aggregated so our product team can investigate.

  • VMarketer
    VMarketer Member Posts: 1 NEW MEMBER
    Name Dropper First Comment
    edited September 27 #3

    I agree with this @Manuel Oliveira. I'm a HubSpot power user but the new company I am working for is looking for a more cost-effective solution (and I agree with that). I am testing out Pipedrive for us with the trial version now. I like what I see so far.

    HubSpot does count emails as an activity as well as many other options.

    Another addition to expanding your activity sources would be to allow the ability to create custom activity options.

    Thank you.

  • Tyler N
    Tyler N Member Posts: 4 NEW MEMBER
    Name Dropper First Comment

    @Manuel Oliveira please add this soon 🙏

  • SteveS
    SteveS Member Posts: 4 NEW MEMBER
    First Comment

    I also believe that emails should be counted as activity and the date updated accordingly.

  • SteveS
    SteveS Member Posts: 4 NEW MEMBER
    First Comment

    Upvote for having emails count as activity and thus update Last Activity Date.

  • nanwania
    nanwania Member Posts: 6 NEW MEMBER
    First Comment

    Another user who thinks this functionality would be excellent if added in!