Did the 'Updates on items you follow' logic change?

Darrin
Darrin Member Posts: 13 VERIFIED MEMBER
10 Comments Second Anniversary Photogenic
edited October 4 in Sales CRM #1

It seems it did, at least on the hourly notification. It was perfect for us before, up to about 9/27 or 9/28, last weekend as best I can assess.

Prior, we'd receive a report of activity within the previous hour and ONLY the previous hour. Now, there is a whole bunch of redundancy with items already viewed which did not occur within the previous hour.

Also, I don't recall receiving the email notification if there was NOT any such activity in the previous hour.

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Answers

  • Tony Xavier
    Tony Xavier Pipedrive Team Posts: 143 PIPEDRIVE TEAM
    100 Comments 25 Likes 5 Answers Second Anniversary

    Hello Darrin,

    Thank you for bringing this to our attention. Our developers were able to look into this and introduce some changes to the current behaviour, which works as it did before. Please note, there could be still some scheduled emails sent to you with the old logic but in the coming days, it will go back to normal. We hope this helps :)

  • Darrin
    Darrin Member Posts: 13 VERIFIED MEMBER
    10 Comments Second Anniversary Photogenic

    FANTASTIC! This is great, expedient work. Next time I will not wait so long to report an issue. I initially assumed it was an anomaly. For layperson speak, 'something was stuck and would self-correct'.