Why doesn't my calendar sync properly anymore?
My calendar sync has been working, without issue, for months. Suddenly, starting Monday morning , it is no longer syncing at all. I have disconnected and reconnected the account several times. Cleared cache. Checked permissions. Tested calendar entries on the local calendar (outlook) but nothing has changed. Pipedrive support has been very slow to respond, if responsive at all, and this is a critical feature that we use to manage our technicians schedule. Quite the disruption to our normal workflow. Any suggestions from this forum are greatly appreciated, thanks in advance.
Answers
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Hello @PLC Paramedics,
We are sorry to hear about your experience. Our support team has faced some disruption due to the unforeseen situation in US. Since this issue is likely to be specific to your account, our support team would need to continue with the troubleshooting and we have notified internally about the issue. Thank you for your understanding.
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Can you elaborate on the "unforeseen situation in the US?", I am not sure you are referring to.
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To elaborate, we have part of our support team working from Florida, and they were affected by the hurricane Milton and Helena, causing disruption in our support teams schedules.
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Thank you for clarifying. It is interesting (to me) that I was able to delete an existing calendar entry that is linked to an activity and it deleted the activity in Pipedrive. This proves, to me, that the integration is working properly. However, when I added a new activity that should have created a new calendar entry, it did not work. In summary, it is working properly when deleting but not adding.
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Hello @PLC Paramedics did you get a solution to the above? I’m having the exact same problem. We are adding new calendar entries to our outlook calendar and they are not syncing with Pipedrive and therefore not appearing. The very weird thing is that some appointments appear, and others for no apparent reason, don’t. It’s perplexing!
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Hello, @Melani De Sousa, unfortunately, this issue remains unresolved. The only helpful insights i've received so far are below, from over two weeks ago:
The engineers finally were able to understand the issue.This is happening because Microsoft shared calendars, there are some additional permissions that we must ask Microsoft at the time users connect the shared calendar.This wasn't done, hence why users have issues only when POSTING activities to the shared calendar.The engineers are trying a way to solve this, to prevent the users from needing to ask permission to Microsoft everything they want to post something. At the moment, we do not have any ETA.1 -
For a sudden breakdown in calendar sync between Pipedrive and Outlook, try the following steps to troubleshoot and resolve the issue:
- Verify All Permissions: Double-check that Outlook permissions are enabled for Pipedrive, especially after recent security updates on either platform.
- Check Sync Settings: Go into Pipedrive’s settings under "Tools and apps" > "Calendar Sync" and ensure everything is configured correctly.
- Outlook Reauthorization: Try reauthorizing Pipedrive's access by logging out of both Pipedrive and Outlook, clearing your cache, and logging back in.
- Remove Calendar and Re-add in Pipedrive: Sometimes, removing the calendar entirely in Pipedrive and re-adding it can reset the sync.
- Update Both Platforms: Make sure both Pipedrive and Outlook are updated to their latest versions. Sometimes, sync issues are caused by version incompatibility.
- Check Connectivity and Firewalls: Verify that network settings or firewall configurations are not blocking Pipedrive’s access to your Outlook calendar.
If the issue persists, consider switching to a different sync integration tool, which can often provide more stable sync services.
We at Cloudify are Pipedrive integration experts and can help streamline your calendar integration or explore advanced solutions tailored to your workflow needs.
https://cloudify.biz/native-automations/pipedrive
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