Tracking email opens with tracking pixel

Olga Daronda
Olga Daronda Member Posts: 2 VERIFIED MEMBER
Photogenic
in Sales CRM #1

Hi team,

With the recent updates done by Google and them blocking all images, including tracking pixels, and showing a warning popup in recepients' inboxes, does Pipedrive plan to do anything to help users with it?

If you are for some reason not aware, this is the example:

https://snov.io/knowledgebase/how-google-email-policy-affects-open-tracking/

We and a lot more companies stopped using open tracking for cold emails because of these changes (we don't want our recipients to see that popup saying our emails are suspicious), but will be good to know if Pipedrive plans to address it any time soon.

Thanks!

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Answers

  • Marco Govoni
    Marco Govoni Member Posts: 152 VERIFIED MEMBER
    Fourth Anniversary 100 Comments 5 Up Votes 5 Likes
    #2

    Very interesting observation since in the contact phase of new leads it is essential that the emails arrive from the recipient's inbox. I think the best solution at the moment is to disable tracking from Pipedrive.

  • Tony Xavier
    Tony Xavier Pipedrive Team Posts: 144 PIPEDRIVE TEAM
    100 Comments 25 Likes 5 Answers Second Anniversary
    #3

    Hello,

    Our developers were looking into the article that was shared, and we could not find any offical documentation about these mentioned changes from Google or potential reports of issues with emails sent using email tracking being flagged as suspicious. For the time being you will be able to continue sending emails using email tracking without being flagged but our team is aware of the situation to monitor it continuously.

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