How to Sync Deleted Emails in Pipedrive with Mail Server Sent Folder?

Alexandros M.
Alexandros M. Member Posts: 7 NEW MEMBER
First Comment
edited October 31 in Sales CRM #1

When I delete a sent email from Pipedrive, it doesn’t get removed from the sent folder on my email server. This creates a challenge because, even though I’m trying to keep my inbox organized and free of unnecessary emails, these old sent emails keep accumulating on the server. As a result, I’m running into storage limits and struggling with a cluttered email environment. Has anyone else experienced this issue? Are there any solutions or settings in Pipedrive or on the server side that could help ensure deleted emails sync correctly and clear from both Pipedrive and the server?

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Answers

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 1,292 COMMUNITY MANAGER
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    #2

    Hi @Alexandros M. you can set your email sync to delete an email from the email client when deleting in Pipedrive. Here's how to set it up.

  • Alexandros M.
    Alexandros M. Member Posts: 7 NEW MEMBER
    First Comment
    #3

    Thank you, Manuel!

    I’m aware of that setting, but unfortunately, Pipedrive has a persistent issue with IMAP synchronization. Even with the option selected, it just doesn’t sync emails! 😞

    Thanks again for your help.

    Best,
    Alexandros

  • Duarte Leitão
    Duarte Leitão Pipedrive Team Posts: 5 PIPEDRIVE TEAM
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    #4

    Hi @Alexandros M.

    Indeed, the setting suggested by @Manuel Oliveira should delete the emails on the Sent Folder as well.
    Although I'm not aware of any, there may be an issue on our side related to this setting, so if possible, I'd ask you to contact our Support Team so they can investigate this further.

    Thank you!

  • Alexandros M.
    Alexandros M. Member Posts: 7 NEW MEMBER
    First Comment
    #5

    Hi @Duarte Leitão

    I appreciate the suggestion, but unfortunately, tech support hasn't been helpful so far. I’ve made several attempts over the past few weeks, and each time, they tell me Pipedrive is working as expected and point to an issue with the IMAP server. This back-and-forth isn’t resolving anything on my end, and it's getting quite frustrating. Any further assistance or clarity on your side would be greatly appreciated.

    Thanks,

    Alexandros

  • Duarte Leitão
    Duarte Leitão Pipedrive Team Posts: 5 PIPEDRIVE TEAM
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    #6

    Good morning @Alexandros M.,

    Thank you for letting me know.
    I found your latest chat with our Support. As the agent told you, your situation was escalated to our Engineering team. I'm currently talking with the Engineer who handled the case trying to find more information on what may be going on and we'll check with our developers if needed.

    In any case, the escalation to engineering has been reopened and either myself or the Support Agent currently assigned to your conversation will get back to you with more information as soon as possible.

    Thank you!
    Duarte

  • Alexandros M.
    Alexandros M. Member Posts: 7 NEW MEMBER
    First Comment
    #7

    Thank you, @Duarte for following up and reopening the escalation.

    I appreciate your efforts in coordinating with the Engineering team to investigate further. If possible, a log file that proves the hosting issues would be a great help in understanding the problem.

    I look forward to any updates from you or the Support Agent assigned. Thanks again for your support!

    Kind regards,

    Alexandros Mahos

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