Date trigger automation not running - can't explain?

shapiroja · November 17

Hi there - wondering if someone has come across this and has advice. I have an automation (several actually, but all similar) set up with a Date Trigger. Specifically set to run 1 Day After the Date Field (e.g., 1 day after Last Connection Date). Idea being to create a reminder activity to reach out.

Thing is, it never runs.

All other criteria are being met, and it is active for me.

My only hypothesis is that the 1 Day After is an exact thing, i.e. it only runs if the Last Connection date is "exactly" one day ago. Not one or more. This poses a challenge as I need to be able to look back at all People and all Last Connection Dates to trigger set up of various reminder activities. And, for most people the Last Connection wasn't only 'one day ago'

Am I misunderstanding how the Date Trigger works? Is there a different/better way I should be going about this to make it work?

Thanks

Manuel Oliveira · November 18

Hi @shapiroja , can you please share a screenshot of how your automation was set up? That will help us better understand all the steps and where it could not be going as expected.

shapiroja · November 18

Here you go…
I would expect, when this runs at 8:15, it would find any People whose "Last Connection" was more than 1 day ago then based on filters create the activity…

But it doesn't trigger at all.

And nearly every Person has a Last Connection earlier than one day ago.