Is there a bug with Calendar Sync and user settings?

jhollender
jhollender Member Posts: 11 VERIFIED MEMBER
First Comment
in Sales CRM #1

We are onboarding our sales team, and I had restricted Account Settings from their user access. This makes sense, because we don't want sales users to change company settings. However, I ran into an issue when they tried to sync their calendars with their Microsoft 365 ones. They would try to sync their calendar and get an error message that the calendar didn't exist and to try again.

When I gave them access to Account Settings in their permissions, then they were able to add and sync their calendars. Personal settings, email, calendars, etc. should not be tied to the access of company-wide account settings. Please fix!

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Answers

  • Helio
    Helio Pipedrive Team Posts: 96 PIPEDRIVE TEAM
    Fourth Anniversary 10 Comments First Answer 5 Likes
    #2

    Hello @jhollender,

    I hope you are doing well today!

    This behavior is quite unusual. I attempted to replicate it on my account but was unable to do so. Could you please reach out to our support team so we can investigate this further?

    Looking forward to hearing from you!

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